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Navigation: Home > Shipping Policy

HotSauce.com - The Original Hot Sauce Emporium since 1995 - Hot Sauces kept stocked physically at our warehouses, Hot Sauce orders are professionally packed and shipped within 24 to 48 hours, We ship hot sauces and fiery foods world wide, Serving Chili Heads for 16 years on the web, since 1995, HotSauce.com offers combined shipping, Over stock Specials and case discounts on all hot sauces and fiery foods.

HotSauce.com Ships To APO and FPO and Military with USPS Priority Mail. HotSauce.com Ships FEDEX HotSauce.com Ships To Canada via Fedex Ground and USPS International Mail.


Shipping Costs and Methods



HOTSAUCE.COM® offers shipping of all hot sauces and fiery foods within the US and Internationally. Shipping costs are calculated when you choose your shipping method during checkout. Shipping charges are calculated via real-time using published FEDEX and USPS rates based upon exact weight, size, and actual destination address.

GREAT NEWS: HOTSAUCE.COM® has now partnered with FedEx as our primary shipping carrier! Our decision to partner with FedEx was prompted by FedEx’s lower shipping rates, faster delivery times for residential addresses, and Saturday Ground Home Delivery!* Now HotSauce.com customers can enjoy premier FEDEX shipping services with even lower rates while maintaining quality and expedient shipping.

*With FEDEX GROUND HOME DELIVERY, shipments are delivered Tuesday – Saturday. For most shipments the delivery times will not be affected; however, the Saturday delivery will allow FedEx to make certain deliveries 2 days earlier than UPS!

FEDEX = Fedex Parcel Service | USPS = United States Postal Service



Free FEDEX Shipping* On Orders $69 And Up!
All orders of $69 or more ship absolutely FREE via FEDEX Home Ground!
*Applies to FEDEX Ground Delivery within the 48 contiguous United States only.

Holiday Shipping Schedule 2014!


Hanukkah — Begins at 6pm Tuesday, December 16th, 2014

Shipping
Cut Off Date
To deliver on or Before:
FEDEX 3 Day
Thursday, December 11th
3:00pm ET
Tuesday, December 16th
Delivered by FEDEX 3 Day Service
FEDEX 2 Day Friday, December 12th
3:00pm ET
Tuesday, December 16th
Delivered by FEDEX 2 Day Service
FEDEX 1 Day
Monday, December 15th
3:00pm ET
Tuesday, December 16th
Delivered by FEDEX 1 Day Service


Christmas — Thursday, December 25th, 2014

Shipping
Cut Off Date
To deliver on or Before:
FEDEX 3 Day
Friday, December 19th
3:00pm ET
Wednesday, December 24th
Delivered by FEDEX 3 Day Service
FEDEX 2 Day Monday, December 22nd
3:00pm ET
Wednesday, December 24th
Delivered by FEDEX 2 Day Service
FEDEX 1 Day
Tuesday, December 23rd
3:00pm ET
Wednesday, December 24th
Delivered by FEDEX 1 Day Service


New Year's Eve — Wednesday, December 31st, 2014

Shipping
Cut Off Date
To deliver on or Before:
FEDEX 3 Day
Friday, December 26th
3:00pm ET
Wednesday, December 31st
Delivered by FEDEX 3 Day Service
FEDEX 2 Day Monday, December 29th
3:00pm ET
Wednesday, December 31st
Delivered by FEDEX 2 Day Service
FEDEX 1 Day
Tuesday, December 30th
3:00pm ET
Wednesday, December 31st
Delivered by FEDEX 1 Day Service

 



Lower 48 United States :
    FEDEX Ground Home Delivery (normally 1-7 business days)
    (FEDEX says No P.O. Boxes!) /
    (Saturday Delivery included)
    Our standard method of shipping. Most items will be shipped to the 48 contiguous United States via FEDEX Ground Home Delivery service. You can expect your order to arrive within 1-7 full business days. FEDEX GROUND ORDERS OVER $75 ALWAYS SHIP FREE WITHIN THE LOWER 48 UNITED STATES!
    FEDEX Express Saver (normally 3 business days Monday-Friday )
    (FEDEX says No P.O. Boxes!)
    Most items may be shipped to the 48 contiguous United States via Express Saver 3 Day service. You can expect your order to arrive within 3 full business days. (Saturday service not included).

    FEDEX Second Day (normally 2 business days Monday-Friday )
    (FEDEX says No P.O. Boxes!)
    Most items may be shipped to the 48 contiguous United States via FEDEX Second Day service. You can expect your order to arrive within 2 full business days. (Saturday service not included).

    FEDEX Standard Overnight (next business day Monday-Friday)
    (FEDEX says No P.O. Boxes!)
    Most items may be shipped to the 48 contiguous United States via FEDEX Overnight service.
    Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas. You can expect your order to arrive within 1 full business day. (Saturday service not included).

    FEDEX Priority Overnight (next business day by Monday-Saturday)
    (FEDEX says No P.O. Boxes!)
    Most items may be shipped to the 48 contiguous United States via FEDEX Priority Overnight service.
    Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays. You can expect your order to arrive within 1 full business days.

    FEDEX First Overnight (next business day by 8:00 A.M.)
    (FEDEX says No P.O. Boxes!)
    Most items may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive within 1-2 full business days.

P.O. Boxes Outside Lower 48 States:
    USPS Priority Mail (normally 3-10 business days)
    Only shipping method available when shipping to P.O. Boxes outside of the lower 48 states, including Alaska, Hawaii, Puerto Rico, Military Addresses (APO/FPO) and any U.S. Territories.

Alaska or Hawaii to a street address:

    USPS Priority Mail (normally 3-10 business days)
    Only shipping method available when shipping to Alaska, Hawaii, Puerto Rico, Military Addresses (APO/FPO) and any U.S. Territories outside of the Continental Lower 48 United States.

    FEDEX Ground (not available to Alaska or Hawaii)

    FEDEX Express Saver (normally 3 business days Monday-Friday )
    (FEDEX says No P.O. Boxes!)
    Most items may be shipped to Alaska and Hawaii via Second Day service. You can expect your order to arrive within 3 full business days.

    FEDEX Second Day (normally 2 business days Monday-Friday)
    (FEDEX says No P.O. Boxes!)
    Most items may be shipped to Alaska and Hawaii via Second Day service. You can expect your order to arrive within 2 full business days.
    FEDEX Overnight (normally 1 business day Monday-Friday)
    (FEDEX says No P.O. Boxes!)
    Most items may be shipped to Alaska and Hawaii via Overnight service. You can expect your order to arrive within 1 full business days.
Military APO / FPO Addresses: HOTSAUCE.COM® proudly ships to our troops domestic and overseas.
    USPS Priority Mail (normally 3-10 business days)
    Only method available when shipping to a APO/FPO. FEDEX will not deliver to APO's, FPO's and any military addresses.

    Use example below when completing your APO/FPO address:
    1. Use your full name and the full name of the recipient. The mail must be addressed to someone specific.
    2. Include the unit and APO/FPO (Air/Army Post Office or Fleet Post Office) address with the nine-digit ZIP Code™ (if one is assigned), and complete phone number.

    Example:
    SSGT John Ramos
    (Any Other Identifying information)
    Unit 2050 Box 4190
    APO AP 96278-2050
    United States
    Phone 011555666677

    • City field: Enter "APO" or "FPO."
    • State/Province/Region field:
      1. Enter "AE" in the if the recipient is stationed in Europe, Canada, Africa, or the Middle East
      .
      2. Enter " AA" if the recipient is stationed in the Americas.
      3. Enter "AP" if the recipient is stationed in Asia
      or The Pacific .
    • Country field: Always select "United States" from the drop-down.

APO/FPO Note: Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or Global Express for International orders. We estimate 5 to 10 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days depending on homeland security, postal miss-routings etc...If you can ship to a USA address via FEDEX, this will save a lot of transit time and can be tracked!

U.S. Territories, Including Virgin Islands (U.S.), Puerto Rico, Guam, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, or Federated States of Micronesia:
    USPS Priority Mail (normally 3-10 business days)
    Only method available when shipping to U.S. Territories. USPS Priority to U.S. Territories may carry additional duty fees.

    FEDEX Ground (not available to U.S. Territories)

    FEDEX Second Day (normally 2 business days)
    Most items may be shipped to U.S. Territories, Including Virgin Islands and Puerto Rico via Second Day service. You can expect your order to arrive within 2 full business days. Fees may be higher than USPS Priority Mail.
    FEDEX Overnight Services (normally 1 business day)
    Most items may be shipped to U.S. Territories, Including Virgin Islands and Puerto Rico via Overnight service. You can expect your order to arrive within 1 full business days. Fees may be higher than USPS Priority Mail.
Canada and all International orders:
    USPS Priority Mail International (normally 5-14 business days)
    Use USPS Priority International when shipping to any International address including Canada. Ships to P.O. Boxes or physical street addresses. USPS Priority International to some countries including Canada may carry additional fees.

    USPS Global Express (normally 3-6 business days)
    Use USPS Global Express when shipping to any International address including Canada. Ships to P.O. Boxes or physical street addresses. USPS Global Express to some countries including Canada may carry additional fees.

    FEDEX International (Available upon request) More expensive than USPS Priority International and Global Express but available for orders abroad if required. Please provide a physical street address for your order. (No P.O. Boxes Accepted!)



Shipping Rules and Restrictions


Orders must be received by 3pm EST to be processed the same business day. All orders received after 3pm EST will process the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

FEDEX HOME Delivers on Saturdays!
Now that we have transitioned to FEDEX, Saturday delivery is now available via FEDEX GROUND Home Delivery and FEDEX PRIORITY OVERNIGHT Services.

Partial Orders
Please note that we do not send out partial orders. If an item you ordered is on back order, we will wait until the item is back in stock and then ship your entire order. If you receive a package and it does not contain all products ordered, you must contact us within 7 business days or your claim may not be processed.

Lost or stolen shipments
We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.

Received Shipments
If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may deliver to mailroom employees, receptionists, and similar administrative personnel. Upon acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order.

Shipping to Multiple Addresses
If you wish to have your order shipped to multiple locations, please contact one of our friendly customer service agents via phone. Shipping to multiple locations will incur additional shipping charges.

Incorrect Shipping Information
HOTSAUCE.COM® is not responsible for lost orders due to incorrect shipping information. It is your responsibility to provide the most accurate up-to-date e-mail, billing, and shipping information. Please enter your address information in the appropriate boxes and double-check for typos and other errors. Orders which are re-routed to a different address (for any reason) may incur additional shipping charges.

Time to receive your order
Unless otherwise mentioned in an items description, items usually ship from our warehouse within 24 to 48 hours from the time of placing your order. Your tracking number will be entered into our online FEDEX Tracking System before every order is shipped. All FEDEX tracking information is accessible through your member area using the My Account Login.

Real Time FEDEX Rate Shipping for Continental U.S. Orders
Real time FEDEX rates will be calculated and applied to your order during your checkout. The FEDEX Real Time calculator can calculate any shipping rate based on zip code and address. In-Transit times by days can be calculated by the
FEDEX Shipping Zone Map located below.

If the shipping cost is not calculated by the system, we will send you an email to inform you of your costs before charging you so that you may consent to them before proceeding. Additional transit times of 2 to 5 business days may apply to packages sent to remote Yellow(6 day) and Blue(7 day) zoned six regions.

Shipping Bulk Pallet Orders
Orders of 25 cases or more are available for shipping via Freight Pallet Shipping. Alternate trucking options are also available. Delivery arrangements will be made when the carrier contacts you at the appropriate phone numbers you provided on your order form. More information about our pallet bulk shipping prices and policies are located on our Wholesale page.


 

 

 

 

 
   
 

 

 

 
 
     
               
 

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